Terms and Conditions


We begin delivering orders from the 27th of November up until the 13th of December.

The tree will be left in the safest and most secure location we can find. We do not take responsibly for the safety or security of the tree if you are not present to accept the delivery.

We try to keep to our delivery dates provided to customers as closely as possible but due to traffic or unforeseen issues this may not be possible.

Tree Sizing

The Christmas Tree Shop provides Christmas Trees of the following sizes: 5ft, 6ft, 7ft.

Every effort is made to fulfill orders as close as possible to the tree size on your order but due to the nature of trees it can be difficult to provide a tree of an exact size.

We recommend that you take the tree sizes as an estimate, but we will ensure that each tree is not less than 6 inches for your requested size.


Christmas tree installation can be provided at an extra cost of $25.00 per tree.

Installation is subject to availability based on delivery schedules and we recommend contacting our customer service team before your delivery if required.

Pickup / Disposal of Christmas trees

If you have selected to have your tree collected and disposed off after Christmas, this collection will occur on Wednesday 6th January, Thursday 7th January or Friday 8th January 2021 only.

Please ensure your tree is left out on Tuesday 5th January 2021 as this collection service starts early.

Any trees unable to be located, or not left out in an accessible area, will not be able to be collected and a refund will not be provided for this service.

Refunds / Exchanges

We do not provide refunds for change of mind.

We want our customers to be happy so if you have find issues with your Christmas tree or we have delivered the incorrect size, please don’t hesitate to contact us on (03) 9088 7544.


The purchaser shall be responsible for all risk of loss or damages from and after delivery.

The Christmas Tree Shop shall not be liable for any direct, indirect, incidental or consequential damages, costs or expenses relating to the delivery, installation, use, storage, removal, transportation or destruction of the items purchased.

The Christmas Tree Shop shall not be responsible if any of the plant material supplied is found to contain insects or for any damage that may result.

The Christmas Tree Shop reserves the right to refuse / cancel an order if it is deemed to be outside of our delivery region, inside the Melbourne CBD or within close proximity to the Melbourne CBD, within a high-rise apartment building, any addresses with limited access and/or no loading zone accessibility or parking within close proximity, and any other locations or properties deemed unsuitable as per The Christmas Tree shops discretion and duty of care outlined with respect to both employee and customer safety and health.