Frequently Asked Questions

How long will a fresh Christmas tree last?

A Christmas Tree is a living thing and will deteriorate with time but if you follow the care instructions as laid out in our blog, your tree will last beyond Christmas Day. With proper care and the right conditions, the tree will last over a month in your home. For maximum impact with your tree on Christmas Day it is best to have it delivered as close as possible to the big day itself!

How do I care for my Christmas tree?

We highly recommend reading our detailed blog post on how to care for your Christmas Tree.

When do you start delivering?

We start deliveries from the 27th of November until the 13th of December.

What payment options do you provide?

We accept payment from major credit cards (Visa, Mastercard & AMEX) at checkout.

Can I pickup my Christmas tree?

The Christmas Tree Shop specialises in hassle free Christmas tree delivery so we are unable to offer customer collections at this time.

Does someone need to be in attendance when the tree is delivered?

You do not need to be home on the day of delivery – we will leave your tree in the most secure and shaded spot we can find near your front or back door or according to your instructions provided at checkout. Leaving out a bucket of water for us to place the tree in is a great way to help keep it fresh until you arrive home. If you don’t wish to have your tree left unattended, please ensure that someone will be at the delivery address on your selected delivery day – our automated SMS system will message you within a 3-hour window of your delivery time on the day of delivery you have chosen.

What day can I get my tree delivered?

We deliver trees to select suburbs of Melbourne, on all days, simply pick the day that suits you best between the dates we are in operation and we will have it delivered to you as requested. Please note: we deliver the trees throughout each day in a way managed by logistics vs. set times – an SMS will be sent within a 3 hour window of your expected delivery time based on this planning.

How quickly can I get my tree delivered?

We deliver to select suburbs of Melbourne on all days of operation so you can order with us up until 6pm the night before you require your tree and we will deliver it the very next day. Alternatively order early and pick the most convenient date for you and your order will be reserved and ready to action on the day of your choice.

Can you collect and dispose of my tree after Christmas?

We sure can! Simply select that you require tree collection and disposal on the product page when ordering.

PLEASE NOTE: Removal is booked for Wednesday January 6th Thursday January 7th and Friday January 8th 2021 only – please make sure your tree is put out on Tuesday January 5th so we can collect it on one of these days.